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  • Privacy Policy

    • Privacy Policy

    Vila Guest Houses – May 25th 2018

    This privacy policy tells you about the personal information we collect when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

    Who are we?

    We are Natália e Silva, Lda.. Our address is Avenida Almirante Reis, nº 98 1150-022 Lisboa. You can contact us by post at the above address, by email at vilagarden@vilaguesthouses.com or by telephone on + 351 21 813 80 60.

    We are not required to have a data protection officer, about our use of your personal data, you can use the contacts above to get in touch.

    How we use your information

    1. When you use our website
    2. When you submit an enquiry via our website
    3. When you sign up to receive our newsletter
    4. When you submit a review about us
    5. Your rights as a data subject
    6. Your right to complain
    7. Updates to this privacy policy

    1. When you use our website

    When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

    Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

    Cookie Name Purpose Further Information
    Google Analytics Website visitors statistics and counter Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website.
    WordPress Cookies User verification WordPress uses cookies, or tiny pieces of information stored on your computer, to verify who you are. There are cookies for logged in users and for commenters.

     

    2. When you submit an enquiry via our website

    When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

     We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

    Your enquiry is stored and processed in our computers which are hosted within the European Economic Area (EEA).

     We do not use the information you provide to make any automated decisions that might affect you.

    We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

    3. When you sign up to receive our newsletter

     When you sign up to receive our newsletter, we ask for your name and your email address.

    We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

     You can withdraw your consent at any time and we will stop sending you the newsletter.

     Your name and email address are shared with a third party mailing system which is based in United States. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

    We do not use the information you provide to make any automated decisions that might affect you.

    We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

    4. When you submit a review about us

     When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

    We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website or in a review website. We will do this based on our legitimate interest in marketing our products and services.

    Your details are shared with a third party which is based in United States. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

    We do not use the information you provide to make any automated decisions that might affect you.

    Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

    5. Your rights as a data subject

    By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

    If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

    If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

    You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

    Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

    To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

    6. Your right to complain

    If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Comissão Nacional de Protecção de Dados via their website at https://www.cnpd.pt/ or write to them at:

    Comissão Nacional de Protecção de Dados
    Rua de São Bento n.º 148-3º
    1200-821 Lisboa

    7. Updates to this privacy policy

    We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

    We will update the version number and date of this document each time it is changed.

     

  • Cookie Policy & Preferences

    • Cookie Policy & Preferences

    You are advised that Vila Guest Houses uses cookies or other tracers on its website www.vilaguesthouses.com.

    These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.

    1. Why have a cookies policy?

    With a view to provide information and ensure transparency, Vila Guest Houses established this policy so that you can learn more about:

    • The origin and purpose of the information processed when you browse www.vilaguesthouses.com.
    • Your rights with regard to cookies and other tracers used by Vila Guest Houses.
    1. What is a cookie?

    Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser.
    The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
    During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.

    There are different types of cookies:

    • Session cookies, which are deleted as soon as you exit the browser or leave the website
    • Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser
    1. Why use cookies?

    We use cookies and other tracers primarily for the following purposes:

    Cookies strictly necessary for browsing www.vilaguesthouses.com and the ability to use all of their features, and intended in particular to:

    • Manage authentication of website visitors and the associated security measures, and ensure proper functioning of the authentication module
    • Optimize the user experience and facilitate browsing, in particular determining “technical routes” for browsing
    • Store information regarding the “cookies” information banner seen by website visitors who then continue to browse the website after agreeing to accept cookies on their device

    Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure basic operation of www.vilaguesthouses.com and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.)

    Cookies for features intended in particular to:

    • Adapt www.vilaguesthouses.com to the display preferences of your device (language, currency, display resolution, operating system used, configuration and settings of the display of web pages based on the device you are using and its location, etc.)
    • Store specific information that you enter on www.vilaguesthouses.com in order to facilitate and customize your subsequent visits (including displaying the visitor’s first and last names if the visitor has a user account)
    • Allow you to access your personal pages more quickly by storing the login details or information that you previously entered

    Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with www.vilaguesthouses.com (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.

    Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.

    Affiliate cookies identify the third-party website that redirected a visitor to www.vilaguesthouses.com.

    Social network cookies, set by third parties, allow you to share your opinion about and content from www.vilaguesthouses.com on social networks (for example, the “Share” or “Like” application buttons for social networks).

    The social network applications on www.vilaguesthouses.com as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on www.vilaguesthouses.com, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.

    We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.

    1. Consent

    The installation of certain cookies is subject to your consent. Also, when you first visit the
    www.vilaguesthouses.com, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

    This process is supported by means of an information banner on the homepage of the
    www.vilaguesthouses.com, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device. You can change your mind at any time using the various methods described in section “Deleting and/or blocking cookies”.

    1. Deleting and/or blocking cookies

    You have several options for deleting cookies and other tracers.

    Browser settings

    Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.

    You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).

    Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

    • For Microsoft Edge™: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
    • For Safari™: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
    • For Chrome™: https://support.google.com/chrome/answer/95647
    • For Firefox™: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox
    • For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies

    Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

    If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.

    However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on www.vilaguesthouses.com will not be accessible, and we cannot be held responsible in this case.

    Specialized advertising platforms

    Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.

    For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.

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Vat: 500460078 / 508762898